Peopletrail Logo

The Peopletrail Difference

Man smiling with arms crossed

Every organization claims to be unique, and most of them are— for better or for worse. We strive to stand out from the rest, constantly refining our processes so we can provide better service to our valued clients. Here are some ways we work to achieve this.

What We Mean By “The Peopletrail Difference”


1. We take considerable pride in compliance.

Peopletrail was among the first consumer reporting agencies to be recognized by the Professional Background Screening Association (PBSA) and has held an accreditation for over a decade. Few CRAs have been as successful in upholding such a high compliance standard year after year.

2. We are a low-risk screening partner.

In connection with the statement above, Peopletrail has a dispute frequency of just 0.016 percent, or about 1 dispute every 6250 reports. This is largely due to our strict quality assurance protocols and unwavering attention to detail. Any disputes that do arise, we seek to resolve swiftly and kindly, treating the candidate with the utmost respect. For these reasons, we have never had a lawsuit brought against us and will never be a liability to your organization.

3. We won’t let your questions go unanswered.

While able to process large enterprise order volumes, Peopletrail still provides the most reliable customer care in the industry. Each client, large or small, is assigned one or more dedicated account managers. Unlike in other organizations, Peopletrail account managers are also file researchers, meaning they initiate, process, and review your candidates’ background reports. If you have a question or concern about a file or a candidate, you will receive friendly and knowledgeable assistance whenever you need it.

4. Peopletrail is a help, not a hindrance.

Our Actionable Insight Screening technology works to provide you with a configurable, all-in-one employment screening platform that integrates seamlessly with your current workflows. Whatever your ATS, chances are we either have an integration or can build one out just for you. While other screening providers also boast streamlined technologies, it is our willingness to go the extra mile for your convenience that sets us apart.

5. Covering all the bases is what we do best.

Peopletrail is not just a background screening company that facilitates the occasional drug test. We have earned a name for ourselves as a dependable drug screening partner. We have built up a network of over 10,000 clinics nationwide and have become experts in both DOT and non-DOT drug screening and related solutions. We have helped establish numerous pre-employment, post-hire, post-accident, random, reasonable suspicion, and scheduled/routine drug test programs for organizations across the country. We can also travel on-site and provide training to staff members. Our expertise even extends beyond drug screening into the territory of general health screening. We manage physical exam testing, fit-for-duty testing, vaccine titer testing, and other medical employment processes for our clients. In short, Peopletrail is an authority when it comes to all things employment screening.

6. Data integrity should always matter.

In our industry, it can be hard not to sacrifice a bit of integrity in order to deliver timely reports— especially when ordered in high volumes. However, Peopletrail manages to double and triple check each and every report, ensuring accuracy while delivering results in an average of 1.7 business days— well below the industry average. We aren’t in the business of cutting corners or making you wait longer than necessary.

7. Your candidate’s experience is important to us.

We understand that the employment screening process is ultimately a reflection of your organization. We want your candidates entering the doors on their first day with the best possible impression—and we certainly play a role in that. While meant to be kept at a minimum, each candidate interaction we have is friendly and meaningful. This is also why we have streamlined the data retrieval and candidate disclosure processes through our QuickApp mobile software solution. It’s safe to say we get fewer confused or frustrated candidate calls than almost anyone.

8. Your goals are our goals.

There is a big difference between a background screening provider and a background screening partner. More than just providing you with data and expertise, we want to help you:

  • Reduce turnover
  • Increase workplace safety
  • Build a dependable workforce

We will do all that’s necessary to mitigate onboarding woes on your end and help your organization succeed.

For more information, visit us online today.

Share our Blog